Which credit cards do
Can I cancel my
I canceled my
order but I haven't received a credit yet. How long do credits
Can I return an
item that is damaged, defective, or I just don't want?
What happens if
the item I ordered is not available?
Why was I charged
sales tax on my purchase?
How long will it
take to receive my order?
Can I have an order
shipped to my P.O. Box?
Can I ship my
order to a different address?
How are shipping
Shopping FAQsWhich credit cards do you
American Express, Discover, Mastercard & VISA
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Can I cancel my order?
Yes, you can,
as long as the item has not been received by the vendor or shipped.
If the order has already been sent to the vendor we will attempt to
cancel the order, but cannot guarantee that the cancellation will be
possible. If you do receive an order that was canceled, accept
delivery of the item and call the Customer Service Center for return
instructions. Back to Top
I canceled my order but I haven't received a
credit yet. How long do credits take?
We submit all
requests for credits within 24 hours of receipt; however, it may
take 7-10 business days for you to receive your credit. You should
see this on your next credit card statement or the following one,
depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged,
defective, or I just don't want?
If, within 30 days, you
are not satisfied with your purchase, we will replace the item or
provide a credit for the full merchandise amount less any shipping
charges. NO RETURNS on ELECTRICAL ITEMS if package opened.
Merchandise returned without authorization will be refused, and
the carrier will charge you freight in both directions. To avoid a
restocking charge, please return your merchandise in the original
box and packing materials, including all accessories and the owner's
manual. Do not destroy or discard original packing for 30 days. The
value of missing accessories will be deducted from the credit amount
of a return.
Special order merchandise is not returnable. Refurbished
merchandise can only be returned if damaged or defective. Certain
merchandise may require manufacturer service first before return is
allowed. Back to
What happens if the item I ordered is not
Our vendors ship products before the estimated
delivery in the vast majority of cases. On occasion, however, an
order may be delayed due to availability or other circumstances. In
the unlikely event there is a change or delay in filling your order,
we will notify you via phone, postal mail or email. We know that
this can be inconvenient, and we will offer you one of the following
alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for
the new delivery date, or cancel for a full refund at any time prior
CANCEL your order. We constantly update our computer system with
new information from our vendors. On rare occasions new
circumstances come to our attention after the placement of your
order. Therefore, we reserve the right to cancel your order for a
full refund at any time. Back to Top
Why was I charged sales tax on my
State tax is applied to an item if Tesoro Del
Mar Inc or the shipping vendor conducts business in the shipping
address state. Back to Top
Shipping FAQsHow long will it take to
receive my order?
The standard shipping time for orders
shipped via UPS ground is 5-10 days, and promotional items should
ship in 4-7 days. Large items such as engines, transmissions, or
appliances are shipped via common carrier (trucking company) and may
take up to 21-28 days to arrive. Back to Top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via
UPS, and a valid street address is needed to ensure proper delivery.
If a P.O. Box is used as a shipping address, an error message will
appear when submitting the order. We also cannot deliver to A.P.O.,
F.P.O. Back to
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you want to ship
your merchandise to, then continue. Remember to use a street
address, not a Post Office Box, for any shipping address.
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How are shipping charges
Shipping charges vary according to product
type and destination.
Because we do not warehouse all of our items, your order is
shipped directly from one of our authorized vendors across the
country. The individual vendors ultimately determine the method of
product shipment. Therefore, we are not able to reduce shipping
charges for any reason.
Most products are shipped via UPS (because they offer package
insurance and excellent tracking software). Larger items are
generally shipped via common carrier, and require higher shipping
rates. Select products offer an express shipping option. In most
cases, this rapid delivery requires an additional fee.